All products on this site are in stock. Our state of the art stock control system only allows orders if we are holding stock of that particular item.

We will make every reasonable effort to deliver the products you have ordered within 2-5 working days of the date of your order. We ship goods the same day you order them as long as you order before 1.30PM Monday to Friday, outside of these times we despatch goods the next working day.
The delivery times given are approximate and delays can sometimes occur due to Royal Mail postal difficulties.
You will become the owner of the products you have ordered when the products have been delivered to you
 

Prices shown on this site include 19% VAT.

• UK shipping is only £2.95 per order
• Other EU is only €4.25 per order
• US shipping is only $4.95 per order
• Danmark shipping is only Dkr 31.50 per order

Our Secure Payment page is handled by Interpay and Metacharge two leading European payment gateways. Their secure server uses the highest level of security available.
the website software and secure server that we use holds a digital certificate from Thawte that is compatible with most browsers. When you enter your details on the order form, your browser will automatically inform you that encryption is being used. Furthermore, all data stored on our secure order server is protected by a firewall. All credit card details are kept encrypted at all times and only used when processing the order.
 

We accept payment by Visa, MasterCard, Delta, Visa Electron, Cheque and Bank deposit.
Your payment card company will perform any currency conversion.

Delivery address

There is no check between your credit card and your home address.
The address that you enter must be the delivery address.

In placing this order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them. Please note that all orders are made subject to our Standard Terms and Conditions of Supply. See in particular the Disclaimer section.

Before placing an order you must be aged 18 years or over.
In some instances we may decline to deliver parcels to PO addresses. We will contact you if we consider the PO address to be a problem.

After you have confirmed your order we will send an email to you summarising each order you have placed.
Once the payment for your order is confirmed your order will be packaged in a plain brown wrap and posted to you.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused.
 

Shipping

We ship goods the same day you order them as long as you order before 1.30PM Monday to Friday, outside of these times we despatch goods the next working day. You should get your order within 3-5 working days. Please allow 5 working days before you contact us as we are at the mercy of the Royal Mail.

Shipping outside Europe

You should get your order within 7-14 working days. Please allow 14 working days before you contact us

It is advisable that you cancel any unwanted orders by contacting our customer services team directly on 00800-33006600 before they are invoiced and dispatched. Requests for cancellations sent via email may not be actioned for 48 hours in extremely busy periods, which may result in the order being dispatched.

You have no right to cancel your order in accordance with this condition if the products you have ordered are: DVD recordings or personal items if the holographic seal and/or shrink-wrap has been unsealed by you.

You may cancel your order before the delivery or within seven days after the date of delivery by contacting our customer service team either by email at info@order-information.com or by telephoning 00800-33006600 quoting your order number. We will refund you the cost of your unwanted products minus any P&P costs.

If you cancel your order within seven working days after the date of delivery, you must return the unwanted products to us unused and in their original packaging at your risk and at your cost within 14 days of your order. Provided you return the unwanted products unused and in the original packaging within 14 days of your order, we will credit your payment card with the cost of the unwanted product minus our delivery charges within thirty days of the date of cancellation.

 

If the products you receive are faulty, incorrect or damaged in transit to you, we will replace them, you must notify us by phone or e-mail within 14 days of delivery.
 

Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.
 

To obtain full details of our Data Protection/Privacy Policy contact us on 00800-33006600.
 

We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.
 

This Website is operated by Global Internet BV, Van Heemstraweg 39a, 6658 KE Beneden Leeuwen, The Netherlands, VAT registration number NL810248220B01, telephone number 0031 487596824.

The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.
 

Returning faulty and unwanted goods. Conditions of returns:

Goods MUST BE UNUSED (under no circumstances will we accept used goods due to their nature)
Goods must be in their original condition & packaging
Goods must be received by us within 14 days of when you placed your order
(Please see below for more details of how and where to return goods)

If the above conditions have not been met or we suspect the goods have been used we reserve the right to return the goods to you without notice. Any items of lingerie or used Sextoys are non refundable or exchangeable.

All goods returned to us as unclaimed from the Royal Mail will be subject to a reshipping charge.

Products may be returned by post in accordance with the following procedure:-
Repackage the products securely within their original packaging and send the products to us at:
 

Returns by post are made at your risk. We recommend that you use an insured registered mail service as returns not received by us cannot be credited to you.
Refunds will be credited to your payment card. Refunds will not be paid in cash.
We do not accept liability for any returns which get lost in the post
 

We aim to provide outstanding customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Team on (FREEPHONE) 00800-33006600 (lines are open 8am to 5:00pm Monday - Friday except Public Holidays). Customers outside Europe call: +31 487 596824

Global Internet and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:

The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Global internet BV howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

 

“We”, “us, “our”, means Global Internet BV.
“You”, “your” means the person ordering products under these terms and conditions.
“Working days” means all days other than Saturdays, Sundays, and Public Holidays.
“Product” means the product or products you have ordered from us.